Legal & Policies

Our Quality Guarantee

At Swap & Loop, we hold our products to the highest standards. Every design is precision-crafted and thoroughly inspected before it reaches your hands. We are deeply committed to delivering a premium experience, and we stand proudly behind the quality of our craftsmanship.

Our Return Policy

Because every Swap is meticulously produced to order based on your chosen design and phone model, we are unable to accept returns or offer refunds for a change of mind. We ask that you carefully review your selected designs and phone model before completing your purchase.

We understand this is a strict policy, but it allows us to maintain our premium quality standards and minimize unnecessary environmental waste. We deeply appreciate your understanding and support.

Damaged or Incorrect Items

If there is an error on our part—such as delivering the wrong item or if your product arrives damaged—we will make it right immediately.

Simply contact our support team within 48 hours of receiving your order, including a clear photo of the issue. We will happily arrange for a swift replacement or a full refund, ensuring your experience remains exceptional.